Terms & Conditions
By accessing this website, submitting a case, or engaging Weston Hatcher Design (the “Company”), the Customer agrees to the following Terms & Conditions. These terms may be updated at any time and shall apply prospectively to all future services.
Valid Card on File
The Customer agrees to maintain a valid credit card on file with the Company. The Company is authorized to charge the card on file for any outstanding balances, including completed services, applicable fees, shipping, and related charges. The Customer is responsible for ensuring that the card remains valid and has sufficient available credit. The Company reserves the right to suspend or withhold services if a valid payment method is not maintained.
Orders & Customer Responsibilities
All orders must be submitted using the Company’s approved submission methods, and all case-related communication, including submissions, modifications, approvals, or cancellations, must be made through the Company’s approved communication channels. The Company shall not be responsible for any delays, missed instructions, or unprocessed requests resulting from communication sent outside of these approved channels. The Customer is solely responsible for providing complete, accurate, and sufficient scans, specifications, and instructions required to complete the case, and while the Company may request additional information, it is under no obligation to verify or correct any submitted materials. The Company shall be entitled to rely entirely on the information provided, and any errors, omissions, or inaccuracies remain the sole responsibility of the Customer. The Company reserves the right to accept or decline any case at its sole discretion.
Scope of Services
The Company provides digital design services, including diagnostic wax-ups and final design files, as well as completed restorations, which include design, milling coordination, and final finishing. Cases may remain design-only or be carried through to final restoration at the Customer’s election.
Delivery Terms
The Company will use commercially reasonable efforts to complete and deliver all services in a timely manner; however, all turnaround times are estimates only and are not guaranteed unless expressly agreed to in writing. Delays, timing discrepancies, or delivery variations shall not constitute grounds for refunds, credits, chargebacks, or price reductions.
Pricing & Payment
Pricing is determined based on the scope and complexity of each case. For design-only cases, fees apply to the completed design work. If the Customer elects to proceed with final restorations, any design-related fees will be applied toward the total cost of the completed case. All pricing is exclusive of shipping, handling, and applicable taxes unless otherwise stated in writing. Final balances are charged upon completion of services or at the time of shipment.
Remake / Redo Policy
For completed restorations, remakes or redos may be required. Remakes, whether due to clinical factors or laboratory-related adjustments, are billed at fifty percent (50%) of the original case cost. This policy reflects the time, materials, and resources involved in producing customized restorative work. No remake or redo work will be initiated unless the Customer’s account is current and in good standing.
Design Modifications
Revisions or modifications to an existing design will be made at no additional cost when based on the original scans and files. Any new scans, altered preparations, or additional submissions will be treated as a new case and billed accordingly.
Refund Policy
All sales are final. No refunds will be issued once services have been rendered.
Limitation of Responsibility
The Company provides design and restoration services based solely on the information submitted by the Customer and does not assume responsibility for clinical outcomes, preparation quality, intraoral conditions, or patient-specific variables. Final clinical responsibility remains with the treating doctor.
Governing Law and Venue
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California. Any legal action or proceeding arising out of or relating to these Terms & Conditions shall be brought exclusively in the state or federal courts located in Fresno County, California, and the parties hereby consent to the personal jurisdiction of such courts.
Contact
For questions regarding these Terms & Conditions, please contact: w.hatcherdesign@gmail.com