Terms & Conditions
By using this site and engaging our services, you agree to the following Terms and Conditions. These terms may be updated at any time, and any changes will apply prospectively only (not retroactively). We encourage you to review these terms periodically.
Valid Card on File
Customer agrees to provide and maintain a valid credit card on file with the Company. The Company is authorized to charge the card on file for any and all outstanding balances, including completed services, late fees, and applicable charges.
The Customer may update payment information at any time through their Stripe account via the client portal. It is the Customer’s responsibility to ensure that the card on file remains valid and has sufficient available credit to cover all charges.
Orders & Customer Responsibilities
All orders and service requests must be submitted in writing using the Company’s approved forms or communication channels. The Company reserves the right to accept or decline any order at its sole discretion.
The Customer is responsible for providing complete and accurate specifications, files, and information necessary for the requested services. The Company may request additional information; however, the Company is under no obligation to verify, investigate, or supplement any information provided.
The Company shall be entitled to rely entirely on the information provided by the Customer. The Customer assumes full responsibility for any errors, omissions, or inaccuracies in submitted materials.
Delivery Terms
The Company will use commercially reasonable efforts to complete and deliver services in a timely manner. However, delivery dates are estimates only and are not guaranteed unless expressly agreed to in writing by the Company.
The Customer agrees that delays, discrepancies, or timing concerns shall not constitute grounds for refunds, credits, chargebacks, or price reductions unless expressly approved in writing by the Company.
Refund & Cancellation Policy
All sales are final. No refunds will be issued once services have been rendered.
For scheduled design appointments, a minimum of 48 hours’ notice is required for cancellations or rescheduling. Cancellations made within 48 hours of the scheduled appointment, including same-day cancellations, are non-refundable. Appointment times are reserved exclusively and cannot typically be reassigned on short notice.
Design Modifications
If revisions or modifications are required for an existing case design, no additional charges will be incurred when working from the original scans and existing design files.
Any new or additional scans submitted will be treated as a new case, and standard fees will apply.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact: w.hatcherdesign@gmail.com