A Structured Workflow for Every Case

For diagnostic wax-ups / mock-ups:

Please send the following:

• A head-on portrait photo of the patient smiling

• If the lower lip covers the upper front teeth, ask the patient to open slightly until the upper incisors are visible.

• This ensures the incisal edge can be evaluated in relation to the face.

• Upper arch scan

• Lower arch scan
  

For final restorations (in-house milling or full case completion):

Please send the following:

• A head-on portrait photo of the patient smiling

• Please follow the same photo guidelines outlined above.

• Upper arch scan

• Lower arch scan

• Bite scan

• Bio-copy / additional scan (when applicable):

• If referencing the preoperative dentition, submit the pre-op scan as a bio-copy or additional scan and include corresponding photos.

• If using an intraoral mock-up based on the approved wax-up, photograph the mock-up and submit a scan of it as a bio-copy or additional scan.

• Ensure the photos and scan correspond.

Cases can be submitted through DS Core or the case order form on the website.

When submitting through the case order form, PLY files are preferred, as they retain color information, which is valuable for margin identification.

STL files are acceptable if PLY is not available.

Design files are delivered digitally via WeTransfer to the email associated with your account.

While not required, we strongly recommend beginning with a wax-up for optimal results.

The wax-up serves as the foundation of our workflow—establishing function, esthetics, and overall direction before any irreversible treatment begins. It also allows for an intraoral mock-up, which can be used as a preparation guide to ensure proper reduction for the final restorations.

For cases taken through to full completion with us, the wax-up and design fee are included in the overall cost.